Payment Policy

Payment is due at the time services are rendered. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.

   

 

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.

ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.

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Hospital Policies

Appointment Arrival Time

We ask that you early or arrive on time for your appointment. Please call/text to advise us if you are running late so we can determine if there is enough time to see your pet or if your appointment needs to be rescheduled.

Cancellation Policy

We understand that inadvertently missing appointments can happen; however, we must consider these missed appointments impact other patients, many of whom are sick, and need to receive timely care.

***New clients are considered families that have never been to our clinic or who have not been in to see us in the past 5 years. ***

• Steamboat Animal Hospital requires a minimum of 48 hours prior notice for appointments that need to be canceled or rescheduled. You can cancel/reschedule by texting us at (360) 866-6101 or calling us at (360) 866-6101.
• All new pets are required to pay for their exam in full when scheduling an appointment. Once the appointment is complete, this total will be applied to the charges incurred. If you cancel at least 48 hours in advance of the appointment via call or text, you will receive a full refund. If you do not follow these guidelines, your fee is non-refundable. Please note, the refund may take up to two weeks.
• A deposit is required for 7 am appointments and anyone who has no showed us in the past. If we do not have a deposit the week prior to your appointment, we will unfortunately have to cancel your appointment.

No-Show Policy

• A “No-Show” is considered a client/patient not showing up for their appointment or canceling less than 48 hours prior to their allotted appointment time.
• If you “No-Show” for an appointment, we require the full exam payment at the time of booking your next appointment. Similar to the above, once the appointment is complete, this total will be applied to the charges incurred. If you cancel at least 48 hours in advance of the appointment via call or text, you will receive a full refund. Refunds will not be permitted if you do not follow these guidelines.

Prescription Policy

Your pet’s health and safety is of our primary concern. In recent years, there have been increasing numbers of reports of dubious practices, such as dispensing counterfeit, adulterated, and expired medications; substituting similar, but non-equivalent products; randomly changing drug strengths and dosage instructions provided by the veterinarian; obtaining products illegally through redirection; filling prescriptions beyond their expiration dates; and more.

As such, effective November 1st, 2024 we will no longer approve email or faxed prescription requests from third-party pharmacies. If an outside pharmacy sends us a request, it will be declined or ignored. We are happy to fill your meds in the clinic or submit your prescription through our trusted online pharmacy that matches many online pharmacy prices and ships directly to your home.

Steamboat Animal Hospital carries many of the most common prescriptions that you may need for your pet. However, it is your legal right to obtain these elsewhere with a written prescription, upon your request. If you would prefer to obtain your pet’s prescription from an online or local pharmacy, rather than from us, we will gladly provide you with a written prescription, which you can provide to the pharmacy of your choice. You will be responsible for your prescription - the first copy of the written prescription is the ONLY prescription copy you will receive until the refills have expired. If you want to move prescriptions between pharmacies this is your responsibility. ALL prescriptions require a yearly exam.

We encourage you to be careful where you get your pet’s medications. Only use pharmacies that you know and trust. Look up the pharmacy’s license to practice and do your research to determine if a pharmacy has any legal actions posted to its business license.

Thank you for your patience and understanding,
The Doctors at Steamboat Animal Hospital